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How to Choose the Right Cleaning Service for Your Needs

picture of Lorna L.
by Lorna L.On January 4, 2024

Keeping your home clean and tidy can be a daunting task, especially if you have a busy schedule or other responsibilities. You may not have the time, energy, or patience to handle all the chores and details that come with maintaining a comfortable and hygienic living space. That’s why hiring a professional cleaning service can be a great solution for you and your family.

But how do you choose the right cleaning service for your needs? There are many factors to consider, such as the type of service, the quality of work, the price, the availability, and the reputation of the provider. Here are some tips to help you make an informed decision and find the best cleaning service for your home.

Decide Between an Individual or a Company

One of the first things to decide when choosing a cleaning service is whether to hire an individual or a company. Both options have pros and cons, depending on your preferences and expectations.

An individual cleaner can provide a more personal touch, as you can get to know them better, give them specific instructions about how you want your home cleaned, and feel more at ease when they are in your home around your valuables or breakable items. However, hiring an individual also means that you become their employer and are responsible for handling the appropriate tax forms, providing cleaning supplies (depending on the arrangement), and ensuring they are covered under your home insurance policy. You also have to deal with the possibility of them cancelling, running late, or getting sick.

On the other hand, a cleaning company can offer more reliability, efficiency, and professionalism. They usually send out several employees at once to clean your home faster and more thoroughly. They also have insurance and bonding, which means they are liable for any damages or losses that may occur during the cleaning process. They also have backup staff in case someone is unavailable or quits. However, hiring a company may also mean that you have less control over who cleans your home, how they do it, and what products they use. You may also have to pay more for their services than for an individual cleaner.

Compare Services and Prices

Another important factor to consider when choosing a cleaning service is what kind of services they offer and how much they charge for them. Before contacting them, you should be clear about what you need and expect from a cleaning service. Some of the common services that cleaning providers offer include:

  • Vacuuming, mopping, dusting, wiping down surfaces

  • Cleaning bathrooms, kitchens, bedrooms

  • Changing linens, making beds

  • Laundry, ironing

  • Organizing closets, drawers

  • Cleaning windows, blinds

  • Deep cleaning

  • Move-in/move-out cleaning

  • Post-construction cleaning

  • Specialized cleaning (e.g., carpets, upholstery)

You should also ask how often you want your home cleaned (e.g., weekly, biweekly, monthly) and how long each session will take. Some providers may charge by the hour, by the room, by the square footage, or by the project. You should compare different quotes and packages from different providers to find the best value for your money.

Check Reviews and References

One of the best ways to find a reputable and trustworthy cleaning service is to ask for recommendations from your friends, family, neighbours, or coworkers who have used one before. They can give honest feedback about their experiences with different providers and help you narrow your options.

You can also check online reviews from other customers who have hired a cleaning service. You can find reviews on websites like Google My Business, Yelp, Angie’s List, or HomeAdvisor. However, be careful not to rely solely on online reviews as they may not be accurate or complete. You should also contact the provider directly and ask for references from their previous or current clients. You can then call or email these references and ask them specific questions about their satisfaction with the provider’s work quality, reliability, communication, and professionalism.

Ask Questions and Set Expectations

Before hiring a cleaning service, you should also ask them some questions to ensure they suit your needs. Some of the questions you should ask include:

  • What services do you offer?

  • How do you come up with your rates?

  • Do you provide your supplies and equipment?

  • What happens if something goes wrong or gets damaged during the cleaning?

  • How do you screen and train your staff?

  • How do you handle cancellations or rescheduling?

  • Do you have insurance and bonding?

  • Do you offer any guarantees or warranties?

You should also set clear expectations with the provider about how you want your home cleaned, what areas or items are off-limits, what special requests or instructions you have, and how often you want feedback or updates. You should also sign a written contract that outlines all the terms and conditions of the service, including the scope of work, the price, the payment method, the cancellation policy, and the dispute resolution process.


Choosing the right cleaning service for your needs can be challenging, but it can also save you time, energy, and stress. By following these tips, you can find a reliable, professional, and affordable provider to meet your expectations and make your home sparkle.