Some questions you may have about our services can be found below. If you still have questions feel free to reach out 🙂
How can I book?
To book quickly and easily, you can book and pay securely using our online booking form found here. If you also prefer, you may also contact us and book over the phone. Please note, all bookings will require a payment method attached to confirm.
How should I prepare for cleaning visit?
Depending on the home condition, we suggest to ensure you pick up any important documents out of the way, and ensure there is a way to access your home. That is it! We will advise of any instructions if needed during the service call.
How can I reschedule my booking?
To reschedule you may do it directly through our mobile app or contacting us. Please make sure any changes are requested 24 hours in advance. Otherwise you may be subject to rescheduling fees per our terms.
How can I do a custom cleaning request?
During your booking (via our booking form), you may leave notes in the Special Instructions section. We will then note these instructions for the cleaning appointment.
What is a deep-cleaning vs a general clean?
Simply, think of it as “does this require specialized equipment or effort to clean?”.
In most cases a general clean will involve dusting, vacuuming, mopping, and organization. Meanwhile a deep clean may also include clean up behind ovens/fridges, inside fridge’s, wall-wiping, and more detail-oriented tasks.
Deep cleans tend to take longer and may cost more. But you may also contact us and we will advise you based on your requirements.
Do I need Ezi app to book?
Nope, you do not need to download Ezi app to book. You can book directly on the website. However, using the app lets you get in touch with your assigned cleaner directly and also reschedule and review booking details such as; time, location, transactions, and upcoming visits.
How much does it cost to clean a house in Ottawa?
Rates depend on the type of cleaning and the duration. In Ottawa our rates start at $38/hour and may go upto $50/hour depending on the type of cleaning and location. All rates will include equipment and supplies. You can get a quote on our home cleaning booking form based on your type of request.
How much do you pay a house cleaner in Canada?
In Canada our rates start at $38/hour plus applicable sales taxes depending on the type of cleaning and city the cleaning takes place in. All rates will include equipment and supplies. You can get a quote on our home cleaning booking form based on your type of request.
What is the going rate for house cleaning in Ontario?
In Ontario our rates start at $38/hour plus HST depending on the type of cleaning and city the cleaning takes place in. All rates will include equipment and supplies. You can get a quote on our home cleaning booking form based on your type of request.