General Questions
How can I book a service with Ezi?
You can book a service with Ezi in under 2 minutes using our online booking form. Select your service, choose a convenient time, and pay securely. You can also call us to book over the phone. All bookings require a payment method to confirm your spot.How do I reschedule my booking?
You can reschedule your booking anytime through the Ezi mobile app or by contacting support, with at least 24 hours notice to avoid rescheduling fees. Open your booking in the app, tap 'Reschedule', and pick a new time that works for you.What payment methods do you accept?
Ezi accepts Credit Cards, Debit Cards, Apple Pay, and Google Pay — including Visa, Mastercard, Amex, Interac, and Discover. For security, we do not accept cash or checks. All payments are processed securely through Stripe.How can I get help or support?
You can reach Ezi's support team by visiting our contact page to chat or call us directly. We assist with booking questions, service issues, and any other concerns you may have.What areas do you service?
Ezi serves all of Ottawa — including Kanata, Orleans, Nepean, Downtown, Vanier, Hunt Club, Westboro, Bayshore, and Barrhaven — plus parts of Gatineau. Not sure if we cover your area? Try our booking form for an instant answer.Do you provide receipts for payments?
Yes, every Ezi payment automatically generates a receipt sent to your email. For a detailed receipt, contact us and we'll provide the documentation you need.How are service charges calculated?
Services are charged hourly, rounded to the next 30 minutes. You choose the service type and duration, and exact pricing is shown upfront on our booking form. Rates vary by service type and location.What if my service provider is late?
Providers typically arrive within 15 minutes of your scheduled time, and we'll notify you if they're running late. Charges start only when work begins. You can cancel for a full refund before work starts. Report issues through our help page — we investigate all concerns and may offer refunds. See our terms for details.What if a worker finishes my service sooner than the scheduled time?
If a provider completes your service ahead of the scheduled end time, you may contact our support team to have administration review your booking. Please note that any refunds for unused time are at the sole discretion of administration and are not guaranteed.When will I receive my refund?
Approved refunds are issued to your original payment method through Stripe within 5–7 business days. Processing times may vary by bank.Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule anytime up to 24 hours before your service without penalty. Changes made within 24 hours may incur a fee. Use the Ezi app or contact support to make changes quickly.How do I get a price quote?
Get an instant quote on our booking form by entering your service type, location, and duration — pricing is calculated immediately. Final costs may vary based on actual work performed or additional services.Do I need to be home during the service?
You do not need to be home during service, though we recommend being present for the first visit. If you can't be there, arrange access in advance and provide any special instructions. Many regular clients trust us with key access or garage codes.How do I know my provider is qualified?
All Ezi providers undergo rigorous vetting including identity checks and quality assessments. We collect customer feedback after every job, and only providers with excellent ratings remain on the platform.What if I have an issue with my provider?
Report any concerns immediately through our help page — our support team investigates all issues thoroughly. Depending on the situation, we may penalize the provider, offer a partial refund, or provide a full refund.What if I'm not satisfied with the service?
Your satisfaction is guaranteed. If you're not happy, contact us within 24 hours through our help page and we'll resolve the issue — whether through a re-service at no charge or a partial or full refund.Home Cleaning Questions
How do I book home cleaning services?
Book home cleaning in 2 minutes on our online booking form. Choose your cleaning type (general, deep, or move-in/out), select a date and time, and pay securely. You can also call us to book over the phone. All bookings require payment to confirm.How should I prepare for my cleaning appointment?
Simple preparation helps us focus on cleaning: secure important documents, clear clutter from surfaces, and ensure access to your home. If we need anything specific, we'll contact you during the service.Can I request custom cleaning tasks?
Yes, you can request custom cleaning tasks by using the 'Special Instructions' section when booking or by calling us in advance. Whether it's cleaning inside cabinets, organizing pantry shelves, or focusing on specific areas, we'll note your instructions for the cleaning team.What's the difference between deep cleaning and regular cleaning?
Regular cleaning covers the essentials — dusting, vacuuming, mopping, bathroom cleaning, and kitchen surfaces. Deep cleaning goes further: behind appliances, inside the fridge and oven, wall washing, baseboards, and detailed work in overlooked areas. Deep cleans take longer but leave your home spotless.Are your cleaners insured?
Yes, all Ezi cleaners maintain valid commercial insurance as required by our terms. This protects you and your property. For specific coverage details, ask your cleaner or review our terms and conditions.What types of cleaning services do you offer?
Ezi offers general maintenance cleaning, deep cleaning, Airbnb turnover cleaning, move-in/move-out cleaning, and post-construction cleanup. Have a special request? Contact us — we'll customize our services to meet your needs.How much does house cleaning cost in Ottawa?
House cleaning in Ottawa costs $35–$42 per hour plus tax, depending on service type and location. All rates include professional equipment and eco-friendly cleaning supplies. Get an exact quote instantly on our home cleaning booking form.What are typical house cleaning rates in Canada?
House cleaning rates across Canada start at $35/hour plus applicable taxes. Prices vary by city and service type, and all bookings include professional equipment and quality cleaning products. Check our booking form for rates in your specific area.What's the average cost for house cleaning in Ontario?
House cleaning in Ontario starts at $35/hour plus HST. Prices vary based on cleaning type, home size, and location. Our booking form shows exact pricing for your specific needs — whether you need weekly maintenance or a one-time deep clean.Lawn Care Questions
How do I request custom lawn care services?
You can request custom lawn care by adding detailed instructions in the 'Special Instructions' section when booking. Whether it's special attention to problem areas, specific mowing patterns, or additional services, we'll ensure your lawn care provider follows your instructions.What lawn care services do you provide?
Ezi connects you with lawn care specialists for comprehensive services including lawn mowing, aeration, weed control, fertilization, overseeding, and seasonal cleanup. Our providers bring professional equipment to keep your lawn healthy and beautiful.Where do you offer lawn care services?
Ezi offers lawn care in all Ottawa areas — including Kanata, Orleans, Nepean, Downtown, Vanier, Hunt Club, Westboro, Bayshore, Barrhaven — and parts of Gatineau. Not sure if we cover your area? Contact us — we'll let you know.How do I get a quote for lawn care?
Get instant lawn care pricing on our booking form by entering your lawn size, desired services, and location. Our system calculates an estimate immediately. Final pricing may vary after on-site assessment.Must I be home during lawn care service?
You do not need to be present during lawn care service, though we recommend being there for the first visit to discuss your lawn goals. If you can't be home, ensure gate access and leave any special instructions. Many clients trust us for regular scheduled service.What if I have issues with my lawn care provider?
Report concerns immediately through our help page — we investigate all issues thoroughly. Depending on the situation, we may send a different provider, offer a discount, or provide a refund. Your lawn's health is our priority.What if I'm not satisfied with the lawn service?
If you're not satisfied, contact us within 24 hours through our help page and we'll make it right — whether by returning to fix issues, adjusting future services, or providing a refund based on the situation.How much does lawn care cost?
Lawn care costs vary based on lawn size, service type, and frequency. Mowing typically ranges from $30–$80, with a national average around $124 per service. Additional services like fertilization, aeration, and weed control cost extra. Get exact pricing on our online booking form.What are the benefits of professional lawn care?
Professional lawn care saves time and delivers better results than DIY. Experts use commercial-grade equipment, understand local grass types, and can spot problems early — boosting curb appeal, increasing property value, and creating a healthier outdoor space for your family.How should I prepare my lawn for service?
Help us work efficiently by clearing toys, furniture, and debris from the yard. Unlock gates and mark sprinkler heads or hidden wires. Keep pets indoors during service and let your provider know about any problem areas or special concerns.How do I communicate with my lawn care provider?
Use the Ezi app to chat directly with your provider. Share photos of problem areas, request schedule changes, or ask questions about lawn care. Regular communication helps ensure your lawn gets exactly what it needs to thrive.Ezi App Questions
Is the Ezi app secure to use?
Yes, the Ezi app is fully secure with bank-level encryption protecting your data. We use Stripe for payment processing and support Apple Pay and Google Pay. Every feature is designed with your security in mind, from document storage to payment processing.How do I leave a review for my service?
After each job, you'll automatically receive a review request. For past jobs, go to the 'Jobs' tab, select the service, and submit your review. Your feedback helps maintain quality and assists other customers in choosing providers.How can I add or remove payment methods?
Manage your payment methods in 'Profile' > 'Payment Settings' — add new cards or remove old ones with a few taps. All payment information is encrypted and secure. You can also set a default payment method for faster booking.How do I modify my booking in the app?
Open the app, go to 'Bookings', and select your appointment. Tap 'Reschedule' to pick a new time or 'Modify' to change details. You can also chat directly with your provider through the app to discuss special requests.How do I create an Ezi account?
Download the Ezi app and enter your phone number with area code. If you're new, we'll guide you through setup in seconds — verify your number with the SMS code, add your details, and you're ready to book.How do I reset my password?
To reset your password, enter your phone number in the app and tap 'Forgot Password'. We'll send a verification code via SMS — enter the code, create your new password, and you're back in. Contact support if you need further help.Why can't I see my booking in the app?
First, ensure you're logged in with the correct phone number and try refreshing or restarting the app. If your booking still doesn't appear, call us — we'll investigate and resolve the issue immediately.Where can I view my transaction history?
Access your complete transaction history in 'Profile' > 'Transactions'. View details for each payment including service type, date, amount, and payment method. You can also download receipts for your records or expense reporting.
