Frequently Asked Questions About Ezi Services
Get quick answers to common questions about our professional home services in Ottawa. Learn about booking, pricing, rescheduling, and our satisfaction guarantee for home cleaning, lawn care, snow removal, and car detailing services.General Questions
How can I book a service with Ezi?
Booking is quick and easy! Visit our online booking form, select your service, choose a convenient time, and pay securely. The entire process takes just 2 minutes. You can also call us to book over the phone. All bookings require a payment method to confirm your spot.How do I reschedule my booking?
You can reschedule anytime through our mobile app or by contacting us. We require 24 hours notice to avoid rescheduling fees. Simply open your booking in the app, select 'Reschedule', and pick a new time that works for you.What payment methods do you accept?
We accept Credit Cards, Debit Cards, Apple Pay, and Google Pay. This includes Visa, Mastercard, Amex, Interac, and Discover. For security and convenience, we don't accept cash or checks. All payments are processed securely through Stripe.How can I get help or support?
Need assistance? Visit our contact page to chat with our support team or call us directly. We're available to help with booking questions, service issues, or any other concerns you may have.What areas do you service?
We serve all of Ottawa including Kanata, Orleans, Nepean, Downtown, Vanier, Hunt Club, Westboro, Bayshore, and Barrhaven. We also cover parts of Gatineau. Not sure if we're in your area? Try our booking form - it will tell you instantly!Do you provide receipts for payments?
Yes! Every payment through Ezi automatically generates a receipt sent to your email. Need a detailed receipt for your records? Contact us and we'll help you get the documentation you need.How are service charges calculated?
Services are charged hourly (rounded to the next 30 minutes). You choose the service type and duration. Rates vary by service type and location. You can extend your booking if needed, subject to provider availability. Get exact pricing on our booking form.What if my service provider is late?
Providers typically arrive within 15 minutes of your scheduled time. If they're running late, we'll notify you. You can cancel for a full refund before work begins. Charges start only when the job begins. Report issues through our help page - we investigate all concerns and may offer refunds. See our terms for details.When will I receive my refund?
Once approved, refunds are issued to your original payment method through Stripe. Please allow 5-7 business days for the refund to appear on your credit card statement. Processing times vary by bank.Can I cancel or reschedule my booking?
Yes! Cancel or reschedule anytime up to 24 hours before your service without penalty. Changes within 24 hours may incur a fee. Use our mobile app or contact support to make changes - it's quick and easy.How do I get a price quote?
Get an instant quote on our booking form. Enter your service type, location, and duration - our system calculates the price immediately. Final costs may vary based on actual work performed and any additional services requested.Do I need to be home during the service?
You don't need to be present, but we recommend it for the first visit. If you can't be there, arrange access in advance and provide any special instructions. Many regular clients trust us with key access or garage codes.How do I know my provider is qualified?
All providers undergo rigorous vetting including identity checks and quality assessments. We collect customer feedback after every job to maintain high standards. Only providers with excellent ratings continue on our platform.What if I have an issue with my provider?
Report any concerns immediately through our help page. Our support team investigates all issues thoroughly. Depending on the situation, we may penalize the provider, offer a partial refund, or provide a full refund - your satisfaction is our priority.What if I'm not satisfied with the service?
Your satisfaction is guaranteed! If you're not happy, contact us within 24 hours through our help page. We'll work with you to resolve the issue, whether that means re-service at no charge or a partial/full refund.Home Cleaning Questions
How do I book home cleaning services?
Book in 2 minutes on our online booking form. Choose your cleaning type (general, deep, move-in/out), select date and time, and pay securely. Or call us - we're happy to book over the phone. All bookings need payment to confirm.How should I prepare for my cleaning appointment?
Simple preparation helps us focus on cleaning: Secure important documents, clear clutter from surfaces, and ensure we can access your home. That's it! If we need anything else, we'll contact you during the service.Can I request custom cleaning tasks?
Absolutely! Use the 'Special Instructions' section when booking or call us with specific requests. Whether it's cleaning inside cabinets, organizing pantry shelves, or focusing on specific areas, we'll note your instructions for the cleaning team.What's the difference between deep cleaning and regular cleaning?
Regular cleaning covers the essentials: dusting, vacuuming, mopping, bathroom cleaning, and kitchen surfaces. Deep cleaning goes further - behind appliances, inside fridge and oven, wall washing, baseboards, and detailed work in overlooked areas. Deep cleans take longer but leave your home spotless.Are your cleaners insured?
Yes! All cleaners must maintain valid commercial insurance as required by our terms. This protects you and your property. For specific coverage details, ask your cleaner or review our terms and conditions.What types of cleaning services do you offer?
We handle all your cleaning needs: general maintenance, deep cleaning, Airbnb turnover cleaning, move-in/move-out cleaning, and post-construction cleanup. Have a special request? Contact us - we'll customize our services to meet your needs.How much does house cleaning cost in Ottawa?
Ottawa cleaning rates range from $35-$42 per hour plus tax, depending on service type and location. All rates include equipment and eco-friendly cleaning supplies. Get an exact quote instantly on our home cleaning booking form.What are typical house cleaning rates in Canada?
Across Canada, our rates start at $35/hour plus applicable taxes. Prices vary by city and service type. All bookings include professional equipment and quality cleaning products. Check our booking form for rates in your specific area.What's the average cost for house cleaning in Ontario?
In Ontario, rates start at $35/hour plus HST. Prices vary based on cleaning type, home size, and location. Whether you need weekly maintenance or a one-time deep clean, our booking form shows exact pricing for your needs.Lawn Care Questions
How do I request custom lawn care services?
Have specific lawn care needs? Add detailed instructions in the 'Special Instructions' section when booking. Whether it's special attention to problem areas, specific mowing patterns, or additional services, we'll ensure your lawn care provider follows your custom requests.What lawn care services do you provide?
We connect you with lawn care specialists for comprehensive services: lawn mowing, aeration, weed control, fertilization, overseeding, and seasonal cleanup. Our providers bring professional equipment to keep your lawn healthy and beautiful.Where do you offer lawn care services?
We serve all Ottawa areas including Kanata, Orleans, Nepean, Downtown, Vanier, Hunt Club, Westboro, Bayshore, Barrhaven, and parts of Gatineau. Not sure if we cover your area? Contact us - we'll let you know!How do I get a quote for lawn care?
Get instant pricing on our booking form. Enter your lawn size, desired services, and location. Our system calculates an estimate based on your specific needs. Final pricing may vary after on-site assessment.Must I be home during lawn care service?
You don't need to be present, but we recommend it for the first visit to discuss your lawn goals. If you can't be there, ensure gate access and provide any special instructions. Many clients trust us with regular scheduled service.What if I have issues with my lawn care provider?
Report concerns immediately through our help page. We investigate all issues thoroughly. Depending on the situation, we may send a different provider, offer a discount, or provide a refund. Your lawn's health is important to us.What if I'm not satisfied with the lawn service?
Not happy with the results? Contact us within 24 hours through our help page. We'll work to make it right - whether that means returning to fix issues, adjusting future services, or providing a refund based on the situation.How much does lawn care cost?
Lawn care costs vary based on lawn size, service type, and frequency. The national average is about $124 per service, with mowing ranging $30-80 weekly. Additional services like fertilization, aeration, and weed control cost extra. Get exact pricing on our online booking form.What are the benefits of professional lawn care?
Professional lawn care saves you time and delivers better results. Experts have commercial-grade equipment, knowledge of local grass types, and can spot problems early. Regular service boosts curb appeal, increases property value, and creates a healthier outdoor space for your family.How should I prepare my lawn for service?
Help us work efficiently by clearing toys, furniture, and debris from the yard. Unlock gates and mark sprinkler heads or hidden wires. Keep pets indoors during service. Let your provider know about any problem areas or special concerns.How do I communicate with my lawn care provider?
Use the Ezi app to chat directly with your provider. Share photos of problem areas, request schedule changes, or ask questions about lawn care. Regular communication helps ensure your lawn gets exactly what it needs to thrive.Ezi App Questions
Is the Ezi app secure to use?
Absolutely! Your data is protected with bank-level encryption. We use Stripe for secure payment processing and support Apple Pay and Google Pay. Every feature is designed with your security in mind, from document storage to payment processing.How do I leave a review for my service?
After each job, you'll automatically receive a review request. For past jobs, go to the 'Jobs' tab, select the service, and submit your review. Your feedback helps us maintain quality and assists other customers.How can I add or remove payment methods?
Manage payment methods in 'Profile' > 'Payment Settings'. Add new cards or remove old ones with a few taps. All payment information is encrypted and secure. You can set a default payment method for faster booking.How do I modify my booking in the app?
Open the app, go to 'Bookings', and select your appointment. Choose 'Reschedule' to pick a new time or 'Modify' to change details. You can also chat directly with your provider through the app to discuss special requests.How do I create an Ezi account?
Download the app and enter your phone number with area code. If you're new to Ezi, we'll guide you through setup in seconds. Verify your number with the SMS code, add your details, and you're ready to book!How do I reset my password?
Enter your phone number in the app, then tap 'Forgot Password'. We'll send a verification code via SMS. Enter the code, create your new password, and you're back in! If you need help, contact support.Why can't I see my booking in the app?
First, ensure you're logged in with the correct phone number. Try refreshing the app or restarting it. If your booking still doesn't appear, call us - we'll investigate and resolve the issue immediately.Where can I view my transaction history?
Access your complete transaction history in 'Profile' > 'Transactions'. View details for each payment including service type, date, amount, and payment method. Download receipts for your records or expense reporting.
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